Support contact: Mr. Johannes Dreyer - Support Manager Phone: +49 (0) 3641 633 68 17 email: firstname.lastname@example.org
Reshipment & Transport Policy
For maintenance and in case of a damaged device, it is absolutely necessary to contact the manufacturer SOMAG AG Jena to schedule the service of the unit and to get your service ticket/ RMA number. It is essential to support SOMAG AG Jena with the serial number of the device.
Please make sure that your device is in the lowest position before placing it inside the transportation case (not necessary for all devices). Further information are shown in the manual of the unit.
It is absolutely important to use only the original transportation case for shipping and/or transport of the device. Using any other transportation housings or boxes will void the warrenty. It is recommended to mark the package with "Shockwatch" sensors, "Handle with care!", "Keep upright", "This way up” and "Tip'N Tell" labels.
The following pictures show as an example the use of the shipping labels and sensors on the transportation box.
If the total weight of your shipment is over 20 kg, it is recommended to strap the transporation case on a palette. This will help the shipping company to handle the package properly.
Please email us all the shipping documents and tracking information of the package. This helps us monitor shipment holds, broker requests or customs clearance and minimizes the delay of your shipment.
Please indicate the following shipping adress and contact information on all shipping documents: SOMAG AG Jena Am Zementwerk 8 07745 Jena Tel.: +49 3641 633 68 0 Email: email@example.com
EU and national (within Germany) shipments
All shipments within Germany and EU countries do not require any customs clearance.
The customer is responsible for shipping unless otherwise noted or if previous arrangements have been made. All shipments must be delivered to our door. The following Incoterms standard needs to be used: DDP.
All shipments to Germany from non-EU countries require customs clearance. An improperly declared shipment may result in significant delays and/or additional handling fees.
The following Incoterms standard needs to be used for international shipments: DAP Jena, Germany
A commercial invoice is required for all international shipments, as proper processing of the customs procedure is not possible without one. The commercial invoice must contain the following information:
Please describe your shipment properly. Make sure that the name of the Mount, its purpose and the serial number of the device are explicitly noted on the description of the good (e.g. Gyro Stabilization Mount GSM 4000; SN: 090001).
If your shipment contains other parts or accessories besides the Gyro Stabilization Mount (e.g. cables or adapter rings), please do not list these parts on your shipping documentation. Describe the item as "incl. accessory" (e.g. Gyro Stabilization Mount GSM 4000 incl. accessory, SN: 090001). Specify only the main item to ensure a fast and easy customs clearance.
Please declare the shipment as "Reshipment for maintenance" or "Reshipment for repair". This allows SOMAG AG Jena to re-import the good without custom duties as the unit will only be imported temporarily. If the unit stays permanently with SOMAG AG Jena do not add the mentioned declaration.
Please mark your shipment as "Country of origin: Germany".
The following harmonized code needs to be used for all Stabilization Mounts: 8479 8997 (900) - to be used ONLY for SOMAG Gyro Stabilization Mounts.
Please contact us for the specific HS Code referring to other parts or accessories (frames, pcb's, pods, etc.) of your shipment which cannot be declared as "accessory" or that are shipped separately or without a Gyro Stabilization Mount.
Please add an adequate merchandise value which is used for customs purposes only. If you are unsure of the value to use on your commercial invoice, please contact us.
Please note: Personal delivery cannot be accepted for an international shipment. The shipment must be delivered via a forwarding agent.
If you have any additional shipping related questions, please do not hesitate to contact us. We are happy to help you.