Due to the spreading coronavirus and its related consequences, there are urgent questions. Therefore, we would like to give you a short update on the situation in our company.
We take the situation very seriously and regularly follow the current developments. The health and safety of our employees is our top priority. We make a personal contribution to #flattenthecurve, thus we have taken a number of measures to protect our employees. To avoid contact with other colleagues, we have established a shift system in which some colleagues work in the morning and some in the afternoon. Other colleagues have switched to home office. In addition, increased hygiene measures apply in our company. What do these measures mean for our customers? We have the most important questions and answers here:
Does SOMAG continue to work normally and can I reach the employees as usual?
Yes. We are fully operational. We will continue to process all your sales and support inquiries. Our colleagues in home office also have access to their e-mails. You can still get in touch with us via our general e-mail address: firstname.lastname@example.org , our contact form or by phone at +49 3641 633 68 0.
Do current developments have an influence on delivery times?
No. We currently work with our standard delivery times. Please help us to plan ahead as usual so that you will receive your device at the desired time.
Do current developments have an influence on production?
Our production is currently continuing as usual. At the moment there are no production losses of our suppliers. The situation can change every day. We work closely with our suppliers and inform you in advance of any changes.
Do current developments have an influence on the delivery of my mount?
The forwarding agencies we work with can be affected by the corona crisis and the regulations of the respective countries. Under certain circumstances this can lead to delays in delivery.
The above information is a snapshot. We will update this page in case of any changes.
Your SOMAG AG Jena Team